The A3 Problem-Solving Method:
- Background: Provide context and background information on the problem.
- Current State: Describe the current situation and its impact.
- Goal: Clearly define the desired outcome or objective.
- Root Cause Analysis: Identify underlying causes using tools like 5 Whys or fishbone diagrams.
- Countermeasures: Develop and implement solutions to address root causes.
- Follow-Up: Establish metrics to track progress and ensure sustainability.
Example: A healthcare manager employs the A3 method to address patient wait times, leading to improved efficiency and patient satisfaction.
背景信息、问题现状、目标、原因分析、纠正措施和执行计划